Privacy Policy (v1.0)
QUIVER MEDIC Co., Ltd.
Effective date: 9 November 2026
This Privacy Policy explains how QUIVER MEDIC Co., Ltd. ("QUIVER MEDIC", "we", "us") collects and uses personal data when you contact us through our website, advertising lead forms (Meta / Facebook / Instagram, LinkedIn), WhatsApp, email or at trade shows. Our products are supplied to licensed medical professionals, clinics and distributors only. We do not knowingly collect personal data from anyone under 18.
1. Who is responsible for your data
QUIVER MEDIC Co., Ltd. is the controller of your personal data.
Unit #1505, 70 Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Republic of Korea
Privacy contact: inquiry@quivermedic.com (subject line: "Privacy request")
Privacy officer: Wu Yihua, CEO
2. What we collect and why
| Source | Purpose | Data |
|---|---|---|
| Website enquiry form | To answer your enquiry and send quotes or product information | Name, email, message; optionally company, phone, country |
| Advertising lead forms (Meta, LinkedIn) | To answer your enquiry, send quotes or product information, and confirm you are a medical professional, clinic or distributor | Name, email, country; optionally phone/WhatsApp, company or clinic, job title, business type, products used or distributed, expected volume, licence status, training interest |
| Email and WhatsApp | To answer your enquiry | Name or account name, email or phone number, messages |
| Trade shows | To follow up on our conversation | Business card details, notes of the conversation |
| Orders | To perform the contract, ship goods, handle payments and keep legally required records | Contact person, contact details, company name, delivery address, payer name |
We do not collect health data about patients. When you submit a lead form on Meta or LinkedIn, you provide the data directly on that platform, and the platform's own privacy policy also applies.
3. Legal basis (UK GDPR / EU GDPR, where applicable)
- Answering your enquiry and preparing quotes: steps taken at your request before entering into a contract (Art. 6(1)(b)).
- Confirming professional eligibility and managing our business relationship: our legitimate interests in supplying medical-aesthetic products to qualified businesses (Art. 6(1)(f)).
- Orders and record-keeping: performance of a contract and legal obligations (Art. 6(1)(b) and (c)).
- Marketing emails or messages: your consent, or where the law allows us to contact existing business customers about similar products (Art. 6(1)(a) or (f)).
4. Marketing
We do not use the details you give in an enquiry or lead form to send newsletters or promotional messages unless you have agreed to receive them or the law allows it for existing customers. Every marketing message includes an easy way to unsubscribe, and we stop sending as soon as you opt out.
5. Sharing your data
We do not sell your personal data and we do not pass your enquiry or lead details to distributors. We use the following service providers, who process data on our behalf:
| Provider | Service | Location of processing |
|---|---|---|
| Infobip | WhatsApp and email communication platform | Germany (Frankfurt data centre) |
| Ecount Inc. | Business email (inquiry@quivermedic.com) and business management system | Republic of Korea |
| Google LLC | Email (Gmail) | United States and other Google data-centre locations |
| Madras Check Inc. | Internal collaboration tool (Flow) | Republic of Korea |
| Codeidea Inc. | Website development, maintenance and server operation | Republic of Korea |
When you place an order, we give your delivery details to the courier that ships it. We may also disclose data to authorities where required by law.
6. International transfers
QUIVER MEDIC is based in the Republic of Korea, so data you send us from the UK or the EEA is transferred to Korea to answer your enquiry. The UK and the European Commission have each recognised the Republic of Korea as providing an adequate level of protection for personal data. Transfers to our service providers listed above are made under their data processing terms, including standard contractual clauses where those providers offer them.
7. How long we keep your data
- Enquiries and leads that do not lead to business: 2 years from our last reply to your enquiry.
- Business customer contacts: for as long as the business relationship continues; records we must keep by law (tax records: 5 years; import records: 5 years; export records: 3 years under Korean law) are stored separately and deleted afterwards.
- Unsubscribe records: only the minimum needed to make sure we do not contact you again.
8. Your rights
You can ask us to access, correct or delete your data, to restrict or object to its processing, to receive your data in a portable format, and to withdraw consent at any time. Email inquiry@quivermedic.com with the subject "Privacy request". We will reply within one month (within 10 days where Korean law applies). If you are in the UK you may complain to the Information Commissioner's Office (ico.org.uk); if you are in the EEA, to your local data protection authority.
9. Cookies
Our website uses only cookies needed to run the site and to remember whether you have closed a pop-up. We do not use analytics or advertising cookies or tags (such as Google Analytics or Meta Pixel). You can block cookies in your browser settings; the pop-up may then appear again.
10. Security
We limit access to personal data to staff who need it, and we use account permission controls, password management and security updates on our systems.
11. Changes
We will post any changes on this page before they take effect. Previous versions are available at the bottom of this page.